Wednesday, 19 May 2010

Delhi traffic updates on social networking sites

Delhi Police has launched a new service to issue advisories and traffic updates relating to Delhi will be available on renowned social networking sites such as Twitter and Facebook.

(Read: Delhi Police launch SMS traffic alert service)

Delhi police will update the status of traffic across the city. Citizens can also post the updates from wherever they are. While the aim seems to have been to set up a strong two-way communication channel with citizens, image building for the Commonwealth Games, which the city will host in October, is clearly an objective too.

“Management of traffic in Delhi, during Commonwealth Games, will be a big challenge as well as a great opportunity,” the police say on the page. “Delhi Traffic Police cannot possibly succeed without the active participation and co-operation of all road users in Delhi.”

This page allows Delhi road users to request police presence in certain areas, make complaints, and ask questions, for example about the fines for different traffic offenses. A few have also expressed their appreciation for the work of the traffic police.

“We have launched this page to know the views of the public and establish a flow of communication with the residents of Delhi,” says Mr. Rajan Bhagat, spokesperson for the Delhi Police.

“We need suggestions to improve. Every comment cannot be an appreciation, thus we are looking into the problems faced by the residents of Delhi and this is a new channel,” added Mr. Bhagat.

The page also acts as a traffic monitoring service of sorts, with Delhi traffic information posted on an hourly basis by both the police and Facebook users, with messages like, “Traffic obstruction at GT Karnal road as one HTV broke down” or “Vehicle has been removed and traffic normalized.”

Mr. Lalit Kumar Sharma, the administrator of the page was very upbeat as he said, “We can change, together, step by step.”


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